Find answers in the help center, check market and service status, or open a ticket with our team. Every request gets a reference number so you can follow it through to resolution.
Tickets are best for anything that needs investigation. Chat is fastest for quick questions during support hours. Email works any time.
The best option for account, bot, trading, or technical issues that need our team to investigate.
Quick answers for simple questions during support hours. For anything involving your account details, we will ask you to open a ticket.
Write to us directly. Include your account email and any transaction IDs so we can find your case quickly.
The more detail you include, the faster we can resolve it. You will receive a reference number right away and a copy by email.
Thank you. Our team will reply by email within 24 hours. Quote this reference in any follow-up.
ZVX-000000Browse by topic or use the search at the top of the page.
Select Log In at the top of the page, choose to register, and follow the steps. After registering, complete the verification requested in your account.
Verification protects your account from misuse and helps us meet our compliance obligations. Some features may stay limited until verification is complete.
Use the password reset option on the login page first. If you no longer have access to your email or security method, open a ticket in the Account & verification category with the email linked to your account.
For your security, email changes are handled through a ticket. We may ask you to confirm your identity before making the change.
You choose a ZIVOX Bot strategy to copy. When the bot opens, adjusts, or closes a trade, ZIVOX Bot applies the same action to your account, scaled to your allocation and limits. See the ZIVOX Bot page for a full walkthrough.
Common reasons are an allocation limit being reached, insufficient available balance, or a risk limit on your account. If none of these apply, open a ticket with the date and time of the trade.
Yes. You can pause, adjust your allocation, or stop copying from your dashboard. Open positions are handled according to the settings shown there.
No. Automated strategies and copy trading can lose money, and past results do not indicate future performance. Only trade with what you can afford to lose.
Only closed trades count. The realized result has trading costs and the defined allocations applied, and the eligible result is shown in your dashboard. The full method is explained on the Forex Trading page.
Bots only trade when their strategy conditions are met, so quiet days are normal. The Forex market is also closed from Friday 17:00 to Sunday 17:00 New York time.
Trading involves losses as well as gains. When closed trades lose more than they gain in a day, the realized result for that day is negative.
No. ZIVOX will never ask for your password, verification codes, private keys, or wallet recovery phrase, by email, chat, phone, or social media.
Do not click links or send any details. Open a ticket in the Security category with a screenshot of the message. Only trust contact details listed on this page.
Use a unique password, turn on any extra security options available in your account settings, keep your email account secure, and always check that you are on the official ZIVOX website before logging in.
Open a ticket in the AI Hub apps category and name the app in the subject line. Product overviews are on the AI Hub page.
ZIVOX Wallet is non-custodial, which means only you hold the keys. ZIVOX cannot see or restore your recovery phrase. If you are still logged in on a device, move your assets to a new wallet and back up its phrase safely.
Blockchain transactions cannot be reversed. Open an urgent ticket with the transaction ID, the network used, and the address. We will review what can be done, but recovery is not always possible.
It is shown in your wallet's transaction history. It is usually a long string of letters and numbers, sometimes called a TXID or hash.
AI features draw from one shared usage balance. Your current balance, plan, and credit options are shown in the app.
Scammers often pretend to be support teams. Knowing what we will and will not do is the simplest protection.
If anyone asks for these, it is not us.
Simple habits that keep your account safe.
Setting the right priority helps us reach the most time-sensitive cases first.
Suspected unauthorized access, a compromised email, or you cannot reach your account at all.
Copy trading that is not working as expected, or a trading issue that affects your account right now.
How-to questions, account changes, feedback, and anything that is not time-sensitive.